Question 1

How do I book a car with Azul Cars?

Accepted Answer

You can book directly through our website by selecting your dates, pick-up location, and preferred vehicle. Alternatively, contact us via WhatsApp at +34 971 10 13 32 or email info@azulcars.com. Our team typically responds within minutes during business hours.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 2 weeks in advance during peak season (June–September) to secure your preferred vehicle. During low season (November–March), 3–5 days is usually sufficient. For specific models like the Porsche 911 or G-Wagon, we recommend booking 3–4 weeks ahead year-round.

Question 3

Can I modify or cancel my booking?

Accepted Answer

Yes. Free cancellation is available up to 48 hours before your pick-up date. Modifications can be made at any time subject to availability. Contact us via WhatsApp or email and we'll handle it immediately.

Question 4

Is there a minimum rental period?

Accepted Answer

No, there is no minimum rental period. You can rent for as little as a single day or even just a few hours. We offer complete flexibility to match your plans. For long-term rentals of 7 days or more, we offer significant discounts — use code LONGTERM for 15% off.

Question 5

Do you offer last-minute bookings?

Accepted Answer

Absolutely. Subject to availability, we can arrange same-day bookings. Many of our clients book just hours before they need the car. WhatsApp us for the fastest response.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) for both payment and security deposit. The rental itself can also be paid by debit card or bank transfer. A credit card is required for the security deposit. All online payments are processed securely through Stripe.

Question 7

How does the 'Book & Pay Now' option work?

Accepted Answer

When you choose 'Book & Pay Now', you pay the full rental amount upfront online and receive an instant 10% discount on the rental fee. This discount applies only to the base rental — delivery fees and extras are charged at full price. Your booking is immediately confirmed and guaranteed.

Question 8

What is the 'Reserve Now, Pay Later' option?

Accepted Answer

With 'Reserve Now, Pay Later', you reserve your vehicle without any upfront payment. You pay the full amount at the time of pick-up. This option offers free cancellation up to 48 hours before your rental starts, giving you maximum flexibility.

Question 9

Can I book for someone else?

Accepted Answer

Yes, you can make a booking on behalf of another person. However, the driver must be identified and accepted by Azul Cars in the rental contract. Only persons listed in the contract are authorised to drive the vehicle. Please provide the driver's details at the time of booking.

Question 10

How do I use a promotional code?

Accepted Answer

During the booking process on our website, you'll see a 'Have a promotional code?' link on the vehicle detail page. Click it, enter your code, and the discount will be applied instantly to your rental price. You can also visit our Offers page to browse all active promotions and copy codes directly.

Question 11

Where can you deliver the car?

Accepted Answer

We deliver island-wide across all of Mallorca — to your villa, hotel, Airbnb, the airport (Palma de Mallorca PMI), any marina or port, yacht berth, or any address you specify. Delivery to Palma Airport and our headquarters in Son Oms is complimentary. Other locations carry a small delivery fee shown at booking.

Question 12

How does airport delivery work?

Accepted Answer

When you land at Palma Airport (PMI), simply follow our WhatsApp video guide to the meeting point. Your car will be waiting with the engine running, AC on, and cold water inside. No queues, no shuttle buses, no paperwork at a counter. The entire handover takes under 5 minutes.

Question 13

Can you deliver to my yacht or marina?

Accepted Answer

Yes, we regularly deliver to all major marinas including Port Adriano, Puerto Portals, Palma Marina, Club de Mar, and Port d'Andratx. We coordinate directly with your yacht captain or crew for seamless handover.

Question 14

What about private jet terminals?

Accepted Answer

We offer VIP delivery directly to the private aviation terminals at Palma Airport. Your car will be waiting on the tarmac or at the FBO lounge when you arrive. Contact us to arrange this premium service.

Question 15

Is there a delivery fee?

Accepted Answer

Delivery to Palma Airport and our Son Oms headquarters is free. For other locations across Mallorca, a delivery fee applies based on distance — typically €40–€84. The exact fee is shown transparently during booking with no hidden charges. The cost of delivering and/or picking up the vehicle is added during the online reservation process.

Question 16

What are your operating hours?

Accepted Answer

We operate during business hours that vary depending on the season, guaranteeing a minimum availability from 08:00 to 21:00. For rentals scheduled outside these hours, an additional fee of €50 applies within a range of up to two hours before opening and up to two hours after closing. Outside this extended range, the additional cost is €100.

Question 17

What happens if my flight is delayed?

Accepted Answer

Don't worry — we monitor flight arrivals and adjust accordingly. Simply send us a WhatsApp message when you know about the delay. We'll reschedule the delivery at no extra charge. Our team is flexible and understands that travel plans can change.

Question 18

Can I return the car to a different location?

Accepted Answer

Yes, one-way rentals are possible. Returning the vehicle to a location other than the originally agreed location requires prior acceptance by the Company and will incur an additional fee. Please arrange this in advance so we can confirm availability and pricing.

Question 19

How does the vehicle handover work?

Accepted Answer

At delivery, we walk you through the vehicle together, noting its condition on a digital checklist. We explain all features, controls, and the fuel type. You'll receive all necessary documents and our direct WhatsApp contact for 24/7 support. The entire process takes about 5–10 minutes.

Question 20

Do you offer after-hours delivery?

Accepted Answer

Yes. While our standard hours are 08:00–21:00, we can arrange early morning or late evening deliveries for an additional fee (€50 within 2 hours of standard hours, €100 beyond that). Contact us to arrange a time that works for your schedule.

Question 21

What cars do you have available?

Accepted Answer

Our fleet includes 13+ premium models across categories: Economy (Mercedes A-Class), Compact SUV (GLA, Mini Cooper S Cabrio), Family (GLB 7-seater, V-Class 8-seater), SUV (GLC, GLE AMG Line, Jeep Wrangler Rubicon), Convertible (E-Class Cabrio AMG Line, Porsche 992 Carrera Cabrio), and Luxury Elite (Porsche Cayenne, Mercedes G 580 EQ). All vehicles are latest-model and meticulously maintained.

Question 22

Will I get the exact car I booked?

Accepted Answer

Yes. Unlike traditional rental companies that offer 'or similar' vehicles, at Azul Cars you book a specific model and that is exactly what you receive. The car you desire is the car you drive. This is one of the things our customers appreciate most, as reflected in our 4.9-star Google rating.

Question 23

How new are your cars?

Accepted Answer

All vehicles in our fleet are current or previous model year with low mileage (typically under 20,000 km). We rotate our fleet regularly to ensure every car feels brand new.

Question 24

Do you have cars for families?

Accepted Answer

Yes. Our Mercedes GLB seats 7, the V-Class 300d Extralang seats 8, and the GLE AMG Line offers spacious luxury for families. We also provide child seats and booster seats on request at no extra charge.

Question 25

Can I rent a convertible?

Accepted Answer

Absolutely. We offer the Mini Cooper S Cabrio, Mercedes E-Class Cabrio AMG Line, and the iconic Porsche 992 Carrera Cabrio. There's nothing quite like driving the Tramuntana coastal roads with the top down.

Question 26

Do you provide child seats or extras?

Accepted Answer

Yes, we offer child seats, booster seats, and baby seats free of charge. We also offer optional extras like GPS navigation and additional driver coverage. All extras can be selected during the booking process.

Question 27

Are your cars automatic or manual?

Accepted Answer

The vast majority of our fleet is automatic transmission, including all Mercedes-Benz models, the Porsche vehicles, and the Jeep Wrangler. The Mini Cooper S Cabrio is available in both automatic and manual. Transmission type is clearly indicated on each vehicle's profile page.

Question 28

What condition are the vehicles in?

Accepted Answer

Every vehicle is professionally cleaned and detailed before each rental. We perform thorough mechanical inspections between rentals. Our cars are maintained to the highest standards — as many reviewers note, they look and feel brand new. Any cosmetic or mechanical issue is addressed immediately.

Question 29

Can I request a specific colour?

Accepted Answer

Our fleet vehicles come in specific colours (predominantly our signature Azul blue for Mercedes models). While we cannot guarantee colour preferences, you can see the exact vehicle and its colour on our fleet page before booking.

Question 30

Do you have electric or hybrid vehicles?

Accepted Answer

Yes, we have the Mercedes-Benz G 580 EQ, which is a fully electric luxury SUV. We are continuously expanding our electric and hybrid offerings as part of our commitment to sustainability. Check our fleet page for the latest available models.

Question 31

What's included in the price?

Accepted Answer

All our prices are fully inclusive: comprehensive insurance with CDW (Collision Damage Waiver), theft protection, unlimited mileage, 24/7 roadside assistance, a full tank of fuel, and VAT (21%). The price you see is the price you pay — no hidden fees, no surprises.

Question 32

Is there a security deposit?

Accepted Answer

Yes, a security deposit is held on your credit card at pick-up. The amount varies by vehicle category (typically €500–€2,000). This is fully refunded within minutes of returning the car in the same condition — many clients have noted how fast our deposit returns are.

Question 33

Do you accept debit cards?

Accepted Answer

We require a credit card for the security deposit. Payment for the rental itself can be made by credit card, debit card, or bank transfer.

Question 34

Are there any hidden fees?

Accepted Answer

None. We believe in complete transparency. Your booking confirmation shows the total price including all insurance, taxes, and fees. The only additional costs would be fuel if you return the car with less than a full tank, delivery fees (shown at booking), or fines incurred during the rental.

Question 35

Do you offer discounts for longer rentals?

Accepted Answer

Yes. Rentals of 7+ days receive automatic discounts, and we offer additional promotional codes throughout the year. Use code LONGTERM for 15% off rentals of 7 days or more. During low season (November–March), prices can be up to 40% lower than peak season.

Question 36

What insurance coverage is included?

Accepted Answer

Every rental includes comprehensive insurance: Collision Damage Waiver (CDW), theft protection, third-party liability insurance, and 24/7 roadside assistance. This covers most situations you might encounter. The insurance does not cover damage caused by negligence, driving under the influence, or use on unpaved roads (except for the Jeep Wrangler).

Question 37

Can I purchase additional insurance?

Accepted Answer

Our standard insurance package is already comprehensive. However, if you'd like to reduce or eliminate the excess/deductible, please contact us to discuss additional coverage options tailored to your needs.

Question 38

What happens if I damage the car?

Accepted Answer

In case of damage, you must notify us immediately. Damage is assessed against the security deposit. The excess amount depends on the vehicle category. Normal wear and tear (minor stone chips, etc.) is not charged. Any damage caused by negligence, reckless driving, or violation of rental terms may result in full liability.

Question 39

How does the fuel policy work?

Accepted Answer

All vehicles are delivered with a full tank of fuel. You are expected to return the car with a full tank. If the tank is not full upon return, we will charge for the missing fuel at market rates plus a refuelling service fee. Each car has a note indicating the correct fuel type.

Question 40

Are tolls and fines included?

Accepted Answer

No. Tolls and traffic fines are the responsibility of the client. The Client is responsible for all traffic violations and fines incurred during the rental period. The Company will transfer any fines received and may charge an administrative fee of €30 per fine processed. The Client authorises the Company to provide their personal data to the relevant traffic authorities (DGT) for transferring liability.

Question 41

What if I have a problem with the car?

Accepted Answer

Contact us immediately via WhatsApp or phone (+34 971 10 13 32). We provide 24/7 roadside assistance. In most cases, we can resolve issues within the hour or provide a replacement vehicle.

Question 42

Can I drive the car off the island?

Accepted Answer

Our vehicles are insured for use within Mallorca only. Taking the vehicle off the island is strictly prohibited unless explicitly authorised in writing. If you need to travel to other Balearic islands or mainland Spain, please contact us in advance to discuss options.

Question 43

Is there a mileage limit?

Accepted Answer

No. All our rentals include unlimited mileage. Drive as much as you like — explore every corner of Mallorca without worrying about extra charges.

Question 44

What fuel should I use?

Accepted Answer

Each car comes with a full tank and a note indicating the correct fuel type. Most of our Mercedes fleet runs on diesel, while the Porsche models and Mini use premium unleaded (95 or 98 octane). Using the wrong fuel type will result in full liability for any resulting damage.

Question 45

Can I extend my rental?

Accepted Answer

Yes, subject to availability. Simply WhatsApp us and we'll confirm the extension immediately. Extensions can be for any duration — even a single extra day. The price applicable to the extension will be based on the current rate. We'll send you an updated booking confirmation with the new dates.

Question 46

What if I return the car late?

Accepted Answer

Per our rental terms, after a 1-hour courtesy period, a late return fee of €50 applies in addition to the cost for the extra days. To avoid this, please contact us as soon as possible if you anticipate being late — we're usually able to accommodate changes.

Question 47

Who can drive the car?

Accepted Answer

Only the person(s) identified and accepted by Azul Cars in the rental contract are authorised to drive the vehicle. The main driver must be at least 21 years old with a valid driving licence held for at least 2 years. Additional drivers can be added to the contract. Failure to comply may void insurance coverage.

Question 48

What do I do in case of an accident?

Accepted Answer

In case of an accident: 1) Ensure everyone's safety first. 2) Call emergency services if needed (112). 3) Do not move the vehicle unless necessary for safety. 4) Take photos of the scene and all vehicles involved. 5) Exchange information with other parties. 6) Contact us immediately via WhatsApp or phone. 7) Fill out the accident report form provided in the vehicle. Do not admit fault at the scene.

Question 49

Can I take the car on a ferry?

Accepted Answer

Taking the vehicle on a ferry is not permitted unless explicitly authorised by Azul Cars in writing. Our insurance coverage is limited to the island of Mallorca. Please contact us if you have specific travel needs.

Question 50

Is smoking allowed in the vehicles?

Accepted Answer

No, smoking is strictly prohibited in all our vehicles. This includes cigarettes, e-cigarettes, and vaping. A deep-cleaning fee will be charged if evidence of smoking is found upon return.

Question 51

What concierge services do you offer?

Accepted Answer

Our concierge team can arrange virtually anything in Mallorca: restaurant reservations at top establishments, villa and yacht bookings, private chef experiences, guided tours, helicopter transfers, spa treatments, event planning, and personalised itineraries. Think of us as your personal assistant on the island.

Question 52

Can you arrange restaurant reservations?

Accepted Answer

Yes, we have relationships with Mallorca's finest restaurants and can secure reservations at popular venues that are often fully booked. From Michelin-starred dining to hidden local gems, we'll match you with the perfect experience.

Question 53

Do you offer villa and yacht bookings?

Accepted Answer

Absolutely. Through our partner network (Azul Stays for villas, Bluebnc Yachting for yacht charters), we can arrange luxury accommodation and sea experiences. From clifftop villas in Deià to superyacht day charters, we handle everything.

Question 54

Can you plan a complete Mallorca itinerary?

Accepted Answer

Yes, this is one of our most popular services. Our concierge team creates bespoke itineraries based on your interests — whether that's beach hopping, wine tasting in Binissalem, cycling the Serra de Tramuntana, or exploring Palma's Old Town. We handle all logistics so you can simply enjoy.

Question 55

Is there a fee for concierge services?

Accepted Answer

Basic concierge services like restaurant recommendations and simple bookings are complimentary for all Azul Cars clients. More complex arrangements (event planning, multi-day itineraries, exclusive access) may carry a service fee, which we'll discuss transparently before proceeding.

Question 56

What do your customers say about you?

Accepted Answer

We're proud to maintain a 4.9-star rating on Google (229+ reviews) and 4.8 stars on Trustpilot (100+ reviews). Customers consistently praise our vehicle quality, seamless delivery process, transparent pricing, and exceptional personal service. Many describe us as 'the best car rental experience they've ever had'.

Question 57

Where can I read reviews?

Accepted Answer

You can read verified reviews on our website's Reviews page, on Google Maps (search 'Azul Cars Mallorca'), and on Trustpilot. We encourage all clients to leave honest feedback after their rental.

Question 58

How do you maintain your high ratings?

Accepted Answer

By treating every client as a VIP. We invest in the newest vehicles, maintain them impeccably, and provide personal service from real people — not automated systems. When issues arise (they're rare), we resolve them immediately. Our team genuinely cares about your experience.

Question 59

What makes Azul Cars different from traditional rental companies?

Accepted Answer

Four key differences: 1) You book and receive the exact car you want — no 'or similar'. 2) Personal delivery to any location in Mallorca with a real person, not a counter queue. 3) Transparent all-inclusive pricing with no hidden fees. 4) Concierge-level service with direct WhatsApp access to our team 24/7.

Question 60

Are you a licensed and registered company?

Accepted Answer

Yes. Azul Cars is operated by AZUL VENTURES 2022 S.L. with CIF B 72770365, a fully registered and licensed company in Spain. Our headquarters are at Avenida Gabriel Roca 36, Locales A y B, 07014 Palma de Mallorca. We comply with all Spanish and EU regulations for vehicle rental services.

Question 61

What is your cancellation policy?

Accepted Answer

Free cancellation is available up to 48 hours before your scheduled pick-up date and time. Cancellations made less than 48 hours before pick-up may be subject to a cancellation fee. For 'Book & Pay Now' reservations, the refund (minus any applicable fees) is processed back to your original payment method.

Question 62

How do I get a refund?

Accepted Answer

If you cancel within the free cancellation window (48+ hours before pick-up), your refund is processed automatically. For 'Pay Now' bookings, the refund appears on your card within 5–10 business days depending on your bank. For 'Pay Later' bookings, no charge was made so no refund is needed.

Question 63

What if I need to shorten my rental?

Accepted Answer

Per our rental terms, returning the vehicle before the rental period ends does not entitle the Client to any refund or compensation for the contracted price, as it is considered a unilateral termination of the Contract. We recommend contacting us to discuss options before making changes.

Question 64

What happens if the car breaks down?

Accepted Answer

In the unlikely event of a mechanical breakdown, contact us immediately. We provide 24/7 roadside assistance included in every rental. We will either resolve the issue on-site or provide a replacement vehicle as quickly as possible. You will not be charged for any downtime caused by mechanical failure.

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